Vacancy Template (Customer Services Education Co-ordinator)

Customer Services Education Co-ordinator - Tamworth

This full time position is based at our training venue in Tamworth. 

The star candidate will:

  • Offer a high standard of customer care and education support for The Eyelash Emporium brand and Grafton International customer service division.
  • Promote the company and available education, dealing with enquires and bookings, communicating correct educational programs to enhance sales.
  • Efficiently administrate enquiries, bookings, course certificates and other educational documents/reports, working to timescales and deadlines.
  • Develop, maintain and effectively manage the education database to promote and secure future educational courses.
  • Administrate case studies feedback to the agreed standard.
  • Provide and efficiently operate a retail opportunity through running regular shop activity in the retail shop.
  • Report clearly any day to day activities that may affect the department and its growth.
  • Motivate and excite all students to use and purchase The Eyelash Emporium brand.
  • Achieve monthly targets agreed with manager.
  • Provide superior customer services for all new and existing customers, dealing with any customer queries and complaints.
  • To follow all customer services processes as detailed in the customer services manual.
  • Process all orders accurately and efficiently to meet customers’ expectations.
  • Answer the phone efficiently and to the telephone standards.
  • Undertake training of the Eyelash Emporium brand and become qualified.
  • Administrate tasks and reporting.
  • Flag and answer company emails to the agreed time frame to company standards to meet customers’ expectations.
  • Monitor/report/follow up on abandoned checkouts.
  • Maintain of Eyelash Emporium customer database.
  • Complete stock checks and procedures – working with the warehouse distribution at Grafton head office.
  • Undertake telemarketing and enhanced customer care offering.
  • Follow the procedure for glue checks with certificates.
  • Support with mailers – envelope and post out – invoices and receipts.
  • Attend exhibitions and training for set up and work the stand to support the brand.
  • Complete daily work sheets.
  • Complete all forms of administration and reporting tasks.
To join our award winning team, you will need:
  • Excellent telephone manner & email communication skills.
  • Excellent communications skills.
  • Computer skills – excellent use of word, excel, NAV & Shopify.
  • Face to face communication with senior members if Graftons and The Eyelash Emporium departments.
  • Ability to work under own incentive as well as part of a team and prioritise workload.
  • Good administration skills.
  • Superior customer service skills.
  • Good negotiation skills and problem solving.

To apply for this position send your CV through to Julie Freer, our Customer Service Manager at julie.freer@graftons.co.uk.