Privacy Policy

The Eyelash Emporium Privacy Policy

At The Eyelash Emporium, we are committed to protecting the privacy and security of our customer and site visitors.

Our Privacy Policy explains which personal data we collect from you, or what is provided to us on websites operated by Grafton International Ltd.

The data controller – the company that is responsible for your privacy is The Eyelash Emporium Ltd. Registered company number 328597.

If you have any questions about how we Protect Your Privacy, drop us a line at lashes@eyelashemporium.com.au  

Navigating this page 

  • How we use your information
  • Sharing your information
  • Marketing messages
  • Seeing adverts for eyelashemporium.com.au online
  • Keeping your information
  • Your rights
  • Changes to how we protect your privacy
  • Cookies 
  • How to contact us

How we use your information

We use your information in several way, what we do depends on the information.

Your name and contact details

How we use your name & contact details  Why?
Deliver your orders In order to fulfill our contract with you
Sending you information by email or post, about our new products and services To keep you up to date. We only send this with your permission
Fraud prevention and detection To prevent and detect fraud against either you or eyelashemporium.co.uk
Showing you eyelashemporium.co.uk and brand adverts as your browse the web So you can see our latest products and deals
Finding out what you, and other customers, like To ensure we are giving you what you want to personalise your experience

 

Your date of birth information

How we use your date of birth Why?
Fraud prevention and detection To prevent and detect fraud against either you or eyelashemporium.com.au

 

Your payment information

How we use your payment information Why?
Take payment, and process refunds In order to fulfill our contract with you
Fraud prevention and detection To prevent and detect fraud against either you or eyelashemporium.com.au

 

Your contact history with us

What you’ve said to us — for example, over phone, email or on social media.

How we use your contact history Why?
Provide customer service and support In order to fulfill our contract with you 
Train our staff So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items Why?
Sell you things  We’ve got to do this to perform our contract with you, so you can complete your transaction online, and make it easy for your if you want to complete your purchase at another time
Provide customer service and handle returns In order to fulfill our contract with you 
Finding out what you, and other customers, like To ensure we are giving you what you want

 

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app  Why?
Improve our website To give you the best possible shopping experience
Protect our website To prevent and detect fraud against either you or eyelashemporium.com.au

 

Information from accounts you link to us

What we do if you link your Twitter or Facebook accounts to us.

How we use information from accounts you link to us Why?
To enable you to log into our website simply and easily without having to create a specific account To make it easier for you to use eyelashemporium.com.au

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions  Why?
Run the promotions, competitions and surveys In order to fulfill our contract with you. If you enter a competition, we need to contact you to notify you if you have won. 

 

If you do not wish to share your personal information, you don’t have to, and we respect that. However, you may not be able to buy from the site and receive the best customer experience from The Eyelash Emporium.

We anonymise and aggregate personal information (so that it does not identify you) and use it for system administration, data analysis and improving our websites.  

We collect and store all data in compliance to the Data Protection Act 1998 and Electronic Communication [EC Directive] Regulations 2003, in addition to the new General Data Protect Regulation which comes into effect from 25th May 2018.

Sharing your information

We do not sell any of your personal data, this includes your name, address, email address or payment information.

However, we share your data with the following companies to carry out our services to you:

  • Companies within The Eyelash Emporium
  • Companies that that help us fulfil your order, such as payment service providers, warehouse, order, packers and delivery companies
  • Professional service providers such as web and marketing agencies.
  • Social media platforms if approved by you, to help your login to your account with ease
  • We may also use reporting tools to aggregate data which is anonymised for analytical information. We do not disclose information about identifiable individuals.

Marketing messages

If you have given us permission, we will provide you with marketing messages by email and post which we may interest you.

How to stop marketing messages from eyelashemporium.com.au

You can stop receiving marketing messages from us at any time.

  • Login into your account dashboard
  • Click on subscriptions
  • Simply uncheck the subscription box
  • Alternatively, you can unsubscribe from our mailing list via the link

You can also contact our Customer Service Team via phone, email or post:

We will update your preferences to ensure that you do not receive any further marketing messages, this process may take up to 5-7 working days.

Seeing Adverts for eyelashemporium.com.au Online

You may see The Eyelash Emporium adverts online, we use a range of ad technology such as pixels, ad tags and cookies, as well as services offered by social networks such as Facebook, Instagram and Twitter.

Keeping Your Information

We store your information securely as long as your account exists, or as long as required to fulfil our terms of contract to you, and for as long as necessary to provide support related reporting and analysis.

Your Rights

  • You have the right to ask how your data is being used
  • You have the right to be request for personal information we hold about you
  • You have the right to request for information to be amended if inaccurate. This can also be amended online via your web account
  • You have the right to ask us not to process your personal data for marketing purposes
  • You have the right to complain to the data protection regulator, the Information Commissioner’s Office.
  • You can exercise the right at any time by contacting us

Changes to how we protect your privacy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Cookies 

We use cookies on our website, please see here for further information on our Cookie Policy.

How to contact us

If you have any questions about how we use your data, please contact our Customer Service team on:

Email
lashes@eyelashemporium.com.au  

Address
The Eyelash Emporium Ltd
Pinewood Studio
Iver
Buckinghamshire
SL0 0NH

This Privacy Policy was published on 24.05.18.